Property General Manager

Responsibilities

• Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
• Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
• Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
• Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
• Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
• Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
• Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
• Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
• Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

Requirements

• 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
• Strong business acumen with expertise in revenue management, distribution, and financial management
• Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
• Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
• Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
• Flexibility to work evenings, weekends, and holidays as needed

Qualifications

• Passion for hospitality and a commitment to delivering exceptional guest experiences
• Experience in a fast-paced, start-up environment
• Ability to manage multiple priorities and adapt to changing circumstances
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Skills

• Leadership and team management skills
• Revenue management and financial analysis
• Property management and maintenance
• Customer service and interpersonal skills
• Microsoft Office Suite proficiency
• Property management systems and revenue management software

Benefits

• Comprehensive health and wellness benefits
• Paid time off and holidays
• 401(k) retirement plan and healthcare and dependent care FSAs
• Employee discounts and wellness offerings