General Manager, Guitar Hotel

About the role

The Guitar Hotel at Hard Rock Las Vegas will be a luxurious resort offering world-class hospitality, gaming, dining, entertainment, and retail. The General Manager will oversee the hotel's operations, ensuring they align with Forbes 5-Star service standards.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock departmental policies and procedures.
• Provide strategic leadership and oversight for the Guitar Hotel operation and seamless alignment of the hotel’s culture, mission, values, and quality standards to ensure consistent delivery of Forbes 5-Star service and operations.
• Overall accountability for the Guitar Hotel’s financial performance, brand integrity, operational excellence, and strategic direction.
• Resort-wide management of the luxury service team, including VIP Services, Concierges and Spa/Salon.
• Set clear performance expectations, lead by example, and hold team members accountable for achieving goals within agreed timelines and standards.
• Proactively address operational issues, risks, and liabilities, communicating effectively with leadership to ensure resolution and alignment.
• Develop and manage the property’s annual operating budget, capital expenditure plan, and cash flow strategies.
• Analyze financial performance, identify opportunities for improvement in cost control, productivity, and revenue generation, and adjust strategies accordingly.
• Monitor and evaluate sales, revenue, and expense performance, ensuring alignment with targets and making informed adjustments as needed.
• Prepare and execute comprehensive strategies to optimize property performance in alignment with Hard Rock brand standards.
• Establish and communicate clear operational goals, ensuring all employees understand their role in achieving these objectives.
• Regularly assess competitive market activities and adapt strategies to maintain a competitive edge.
• Protect and enhance the property’s asset value through robust maintenance programs and capital investment strategies.
• Award, recruit, and retain top talent, fostering a culture of excellence and professional growth.
• Train, coach, and mentor the executive team, managers, and employees, guiding them toward achieving career goals and maximizing potential.
• Cultivate, train and adhere to a 5 star experience.
• Recognize and reward outstanding performance while addressing gaps to drive continuous improvement.
• Promote a positive, inclusive work environment, ensuring all employment practices are compliant with policies and regulations.
• Conduct regular staff meetings to communicate updates, implement new initiatives, and address areas for improvement.
• Drive exceptional guest experiences by exceeding expectations in service and product quality, building brand loyalty and guest satisfaction.
• Oversee adherence to property policies, procedures, and health and safety guidelines across all departments.
• Monitor quality assurance scores and guest feedback, taking corrective action as necessary to uphold Hard Rock standards.
• Build and maintain positive relationships with key clients, owners, investors, and community stakeholders.
• Actively participate in philanthropic initiatives and represent the organization at industry events and trade associations.
• Uphold the Hard Rock brand’s reputation through ethical practices and by ensuring the successful implementation of brand and business initiatives.
• Perform other job-related duties as requested.

Qualifications

• Requires a BS/BA degree in Hospitality Management or another related field. Master’s degree preferred.
• Minimum of ten (10) years hotel experience including five (5) years at department head level.
• Minimum of 5 years professional experience within 5-star hotels rooms.
• Hands-on experience in the successful opening and launch of 5-star hotels.
• Proven expertise working with lifestyle hospitality brands.
• Demonstrates stability in roles, maintaining an average tenure of at least 3 years in each position.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge, Skills, And Abilities: Ability to multi-task efficiently in a high stress, fast paced environment; Strong interpersonal skills, displays empathy, authenticity and vision, team oriented and enjoys working with and assisting people; Motivate and inspire team members to foster trust and drive action; Ability to effectively communicate in one-on-one, small group, and large group settings; Ability to establish and maintain an effective working relationship with management, employees, and vendors; Ability to maintain confidentiality of sensitive information; Effective listening abilities with strong judgment skills to make critical on-site judgement; Ability to plan, organize, and execute multiple projects within established timelines; Must be able to present information in clear, concise terms; Detail oriented and demonstrated problem solving skills; Excellent customer services skills; Professional appearance and demeanor; Ability to communicate effectively in English, in both written and oral forms; Proficiency in the following systems and programs: Excel, Word, PowerPoint, and Outlook; Develop and administer goals, objectives, and procedures; Make unpopular and/or difficult decisions which benefit the organization in the short and long term; Be a strategic, analytical, ethical, and effective motivator; Forecast changes in the economic climate and/or profits and react accordingly; Participate in the development and administration of goals, objectives, and procedures; Prepare clear and concise administrative and financial reports; Interpret and explain policies and procedures; Operate various types of office equipment; Establish and maintain effective working relationships with those contacted during work; Interpret and apply federal, state, and local policies, laws, and regulations; Be flexible to work varying shifts and time schedules as needed.