FX Client Services Supervisor

Overview

East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities.

Responsibilities

• Oversee daily FX operational activities across post-trade processing, settlements, confirmations, and reconciliations.
• Supervise and provide guidance to FX Client Services and Operations staff, including training, workload prioritization, and performance coaching.
• Ensure timely and accurate processing of interbank, customer, and derivative FX transactions in accordance with internal controls and regulatory requirements.
• Review, approve, and resolve FX trade exceptions, breaks, and settlement issues, escalating risks as appropriate.
• Manage foreign currency account onboarding and ongoing maintenance, ensuring adherence to KYC, AML, and client documentation standards.
• Act as a key liaison with front office, risk, compliance, treasury, technology, and external counterparties to resolve operational and client issues.
• Monitor FX settlement risk, cut-off times, and nostro account activity to ensure liquidity and funding accuracy.
• Identify process inefficiencies and lead operational improvements, automation initiatives, and control enhancements.
• Support system enhancements, UAT testing, and implementation of new FX products or services.
• Ensure high-quality client service by addressing client inquiries, resolving escalations, and maintaining strong client relationships.
• Prepare and maintain operational metrics, management reports, and regulatory reporting as required.
• Foster a collaborative, high-performance team culture that promotes accountability, continuous improvement, and operational excellence.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field, or equivalent industry experience.
• 5+ years of experience in FX Operations, FX Client Services, or a related financial services role, with at least 1–2 years in a supervisory or lead capacity.
• Strong working knowledge of FX products, including spot, forwards, swaps, and FX derivatives.
• Hands-on experience with post-trade FX processes, including confirmations, settlements, reconciliations, and nostro account management.
• Solid understanding of FX operational risk, settlement risk, and related control frameworks.
• Familiarity with regulatory requirements, audit processes, and compliance standards impacting FX operations (e.g., KYC, AML, and internal controls).
• Proficiency in FX processing systems, trading platforms, and settlement networks (e.g., SWIFT), as well as strong Excel and reporting skills.
• Excellent verbal and written communication skills, with a client-focused mindset.

Compensation

The base pay range for this position is USD $90,000.00/Yr. - USD $120,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.