Client Service Supervisor
Key Responsibilities
- Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
- Serve as the main on-site client contact and handle escalations.
- Manage staff schedules, resources, and coverage for absences or emergencies.
- Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
- Lead staff development, coaching, and training; conduct performance reviews.
- Maintain a safe, professional, and organized work environment.
- Oversee vendors and coordinate special projects.
- Participate in client business reviews and support operational improvements.
Qualifications
- High School Diploma or equivalent; bachelor’s degree preferred.
- Must have 3+ years experience managing offices services, reprographics and light facilities.
- Law Firm Experience preferred
- 5+ years of experience in operational management or client services lead.
- Supervisory experience managing 5–10 staff members.
- Strong interpersonal, communication, and problem-solving skills.
- Experience in office services, facilities, or law firm environments preferred.
- Proficient in MS Office and other business software.
Competencies
- Client-focused with integrity and professional presence.
- Able to manage multiple priorities and maintain confidentiality.
- Skilled in conflict resolution and staff performance management.
- Strong organizational skills and attention to detail.
Physical Requirements
- Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods.
- Manual dexterity for office equipment operation.
Pay Range
$65,000 - $72,000 USD
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.