Client Service Supervisor

Job Responsibilities

• Interview, train, coach, develop, mentor and discipline employees as appropriate.
• Direct on-the-job training to develop employee skill sets and advise employees on performance requirements.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints and report issues to the hospital manager.
• Enforce policies, procedures and protocols, and identify and provide recommendations for potential problems.
• Coach employees and direct reports, assist in the development and delivery of employee evaluations, and assist in the development, implementation and maintenance of reporting tools and queries.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Pay

The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Schedule

The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Benefits

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Veterinary Specialists Family

We are passionate about supporting our team and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a career veterinary medicine has to offer. We create and support an inclusive work environment where you can focus on your growth, your happiness, and the clients and patients you serve. Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wages
• Medical, dental & vision insurance
• Life, long and short term disability insurance
• Paid parental leave, paid vacation, and sick time
• 401(k)