*Future Opportunities Practice Manager

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Summary Of Duties

• Manages staffing, operations, scheduling, insurance and billing oversight, compliance processes, documentation integrity, patient experience, order fulfillment, KPI ownership, budgeting, and interdepartmental communication.
• Operational Leadership
• Lead day-to-day clinic operations and workflow.
• Conduct daily huddles and weekly operational meetings.
• Maintain clinic environment standards for safety and readiness.
• Optimize patient flow across all service lines.
• KPI Ownership & Performance Management
• Own clinic KPIs including show rate, visit volume, care plan adherence, order completion, documentation accuracy, revenue performance, and patient satisfaction.
• Lead regular KPI review sessions with clinic staff.
• Develop and implement action plans to improve performance metrics.
• Patient Outcomes & Care Plan Oversight
• Ensure all patients are fully scheduled through their care plans.
• Oversee care plan compliance outreach and follow-up efforts.
• Identify at-risk patients and intervene operationally to support retention.
• Partner with providers on non-clinical strategies to support patient adherence.
• Financial Integrity & Billing Oversight
• Ensure services are only rendered when appropriate financial coverage or authorization is in place.
• Oversee billing readiness including insurance accuracy and documentation completeness.
• Collaborate with revenue cycle teams to reduce denials and improve clean-claim rates.
• Support staff in accurate payment collection and financial communication.
• Insurance, Billing & Pre-Authorization Governance
• Ensure pre-authorization workflows for imaging, procedures, and evaluations are executed properly.
• Monitor outstanding authorizations and escalate delays when needed.
• Ensure front desk and administrative teams follow payer requirements.
• Staff Leadership & Development
• Hire, train, coach, and evaluate all non-provider staff.
• Provide operational feedback to providers (non-clinical).
• Conduct performance reviews and implement corrective actions when needed.
• Promote a culture of accountability, unity, and high performance.
• Cross-Functional Coordination
• Collaborate with Lead Care Coordinator, Front Desk Supervisor, Hub Manager, and providers.
• Ensure multi-service flow between chiropractic, medical, imaging, rehab, and procedures.
• Maintain clear communication pathways between administrative and clinical teams.
• Compliance, Documentation & Regulatory Oversight
• Ensure HIPAA, OSHA, and related regulatory compliance.
• Support accurate and timely completion of clinical and administrative documentation.
• Maintain readiness for audits and corrective action plans.
• Budget & Resource Management
• Manage clinic budget, including labor and operations.
• Align staffing levels with clinic volume and performance needs.
• Leadership Culture Expectations
• Model Conscious Leadership behaviors in all interactions.
• Demonstrate emotional intelligence, clarity, and ownership.
• Promote a unified, patient-centered clinic culture.

Skills & Competencies

• Strong operational and analytical skills.
• Effective coaching and conflict resolution abilities.
• High emotional intelligence and communication skill.
• Proficiency in EHR, scheduling, and reporting tools.
• Experience in multi-service healthcare environments.

Experience Requirements

• Required: 3–5 years of healthcare operations leadership experience.
• Preferred: Experience in multi-service healthcare environments.