Funeral Director

Job Responsibilities

• Arranges calls to deceased next of kin and confirms details.
• Performs removals or transfers as needed, ensuring compliance with company standards.
• Cares for the deceased respectfully and updates removal status in software.
• Greets next of kin and escorts them to the meeting space.
• Facilitates Arrangements Conferences, discussing needs and desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangements Conferences to Funeral Services Counseling if necessary.
• Presides over visitation, funeral, or graveside services, ensuring compliance with company standards.
• Visually inspects Services Arrangements against contractual arrangements and next of kin expectations.
• Interacts with the family to fulfill their death care requests and obtain leads for pre-need services.
• Planners a variety of event planning responsibilities, including resource planning and ordering of music, flowers, or catering.
• Prepares event rooms, sets up chairs, tables, flowers, guest books, and decor.
• Cleans up after events, identifies property in need of repair, and delivers family memorabilia.
• May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
• Attends community or charity events to represent and promote the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.
• Industry experience is preferred.
• Knowledgeable in cognitive abilities, process and results orientation, motivation, and building professional and trusting business relations.
• Strong public speaking skills, proficient in databases, MS Office, and proficient in written and verbal communication.

Qualifications

• Positive attitude, drive to advance industry knowledge, and self-motivation.
• Ability to adjust to new work structures, processes, requirements, or cultures.