Funeral Director

About the role

Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

Responsibilities

• Receives or initiates calls to deceased next of kin.
• Obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
• May perform removals or transfers adhering to company standards and processes.
• Cares for deceased in a respectful manner.
• Updates removal status in proprietary software.
• Greets next of kin and escorts to meeting space.
• Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
• Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
• Reviews and authorizes merchandise and service contract revisions.
• Directs Services Confirm authorization to proceed with service Arrangements.
• Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
• Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.
• Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
• Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
• Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
• Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/delivers family memorabilia to home.
• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent and promote the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.

Qualifications

• Industry experience is preferred.

Skills

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
• Ability to build professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient using databases in automated processes.
• Proficient MS Office skills.

Work conditions

• Environment - Work is both indoors and outdoors during all seasons and weather.
• Attire - professional business attire required when in contact with families.
• Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings.
• Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.

Hours

Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.

Postal Code

77494

Category (Portal Searching)

Operations

Job Location

US-TX - Katy