Funeral Director

Job Responsibilities

• Arrangements Conference
• Receives or initiates calls to deceased next of kin.
• Obtains or confirms deceased and family contact information.
• Schedules Arrangement appointment and emails confirmation.
• May perform removals or transfers adhering to company standards and processes.
• Cares for deceased in a respectful manner.
• Updates removal status in proprietary software.
• Greets next of kin and escorts to meeting space.
• Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangement Conference to Funeral Services Counselor/Advisor.
• Reviews and authorizes merchandise and service contract revisions.
• Directs Services Confirm authorization to proceed with service Arrangements.
• Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services.
• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate.
• Interacts with the family to fulfill the death care requests.
• Obtains leads for pre-need services.
• Event Planning
• Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
• Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
• Prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
• Post event cleans chairs, tables, floors, properly stores items, identifies property in need of repair, and courier/delivers family memorabilia to home.
• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent and promote the location or market.
• General
• Works under general guidance.
• New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education.
• Collaborates with peers or manager for assistance and guidance.
• Exhibits accountability for behaviors.
• Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
• Notifies manager when workload is light and volunteers for additional work.
• Adjusts effectively to work within new work structures, processes, requirements or cultures.

Minimum Requirements

• Education & Licenses:
• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.
• Experience:
• Industry experience is preferred.
• Knowledge, Skills & Abilities:
• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Positive attitude, drive to continually advance understanding of the industry and business, highly self-motivated.
• Builds professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient using databases in automated processes.
• Proficient MS Office skills.