Funeral Director

Overview And Responsibilities

• Presents every client family with all service and merchandise options - Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Improves market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
• Oversees all aspects of the funeral service, including transferring decedents, dressing, and casket preparation, and preparing the deceased according to the family's instructions
• Makes arrangements for funeral services and ensures they are personalized to the client's needs
• Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
• Collects funds at the time of arrangement conferences

Requirements & Qualifications

• Bilingual (Spanish) Preferred
• High school diploma or equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Able to keep licenses and continued education requirements current and in good standing
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi-task, i.e., enter data into company POS while interacting with a client’s family member’s
• Able to stand for two or more hours without rest
• Able to move, push and pull heavy weighted items up to 150lbs safely
• Valid state-issued driver’s license with a clear driving record

Benefits

This position offers a $5,000 Sign-On Bonus!