Funeral Director

Overview And Responsibilities

Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Participates in community events, groups, organizations, and other community relationships as assigned by your supervisor
Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
Transfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instruction obtained from the family
Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
Completes tasks and details resulting from the arrangement conference
Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
Collects funds at the time of arrangement conferences

Requirements & Qualifications

• High school diploma or equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Able to keep licenses and continued education requirements current and in good standing
• Able to work on-call/first call, in rotation as assigned
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi-task, i.e., enter data into company POS while interacting with a client's family member's
• Able to stand for two or more hours without rest
• Able to move, push and pull heavy weighted items up to 150lbs safely
• Valid state-issued driver's license with a clear driving record

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled