Full Time Sales Team Leader - Lake Worth, TX.

Job Summary

Aids in-store supervision, leading associates and providing exceptional customer service. Functions as part of the Retail Store Leadership Team at Lake Worth Towne Crossing.

WHAT YOU WILL BE DOING:

• Greet and assist guests with merchandise selection and purchases.
• Resolve guest issues effectively.
• Inform supervisor of product, guest, and personnel issues.
• Monitor and approve guest returns according to retail policies.
• Maintain guest service levels; provide feedback as necessary.
• Utilize GUESTS program during interactions with guests and handling returned items.
• Prepare and review supply orders from JAC warehouse; handle other orders through purchasing channels.
• Assist with store opening and closing duties.
• Lead and train associates in all areas of responsibility, emphasizing guest service and sales.
• Coordinate and conduct regular associate training sessions.
• Delegate tasks to associates.
• Participate in inventory processes, including cycle counting, adjustments, and receiving merchandise.
• Notify appropriate retail and corporate entities about inventory issues.
• Attend and assist in conducting store meetings.
• Implement plans to participate in company special events and promotions.
• Develop and conduct team-building activities.
• Monitor product trends and communicate changes to District Manager.
• Operate and train staff on service equipment, including polish motor, handheld polisher, PUK weld equipment, etc.
• Ensure product care services meet/exceed operational standards.
• Perform visual merchandising tasks, such as staging, setup, and maintenance of displays.
• Support store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager.
• Ensure company security procedures are followed to protect assets.
• Review and create employee schedules in the absence of Store Manager or Assistant Manager.
• Approve store schedules, ensuring they follow operational and budgetary guidelines and meet customer service levels.
• Demonstrate strong written and verbal communication skills, attention to detail, and organizational skills.
• Multitask in a fast-paced environment.
• Adhere to safety regulations and participate in safety training.
• Report unsafe conditions to appropriate personnel.
• Follow company policies, including attendance guidelines, freedom from harassment, and electronic communication guidelines.

OTHER DUTIES:

• Take on a lead role in the absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with cross-functional teams to foster positive working relationships and establish trust and credibility.
• Assist in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• High school diploma or equivalent with 1 year of retail or customer service experience preferred.
• Previous supervisory experience is preferred.