Full Time Sales Team Leader - Rivercenter, San Antonio, TX

About the role

This position assists Store Management with in-store supervision including directing personnel, providing effective leadership to all associates, and displaying the highest level of customer service in all areas. This role functions as a front line member of the Retail Store Leadership Team at our Shops at Rivercenter location in San Antonio, TX.

Responsibilities

• Greets and assists guests in selection and purchase of merchandise
• Resolves guest issues effectively
• Keeps supervisor informed of product, guest, and/or personnel issues
• Monitors and approves guest's returns in accordance with retail policies
• Monitors associates guest service levels; provides feedback as needed
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry
• Prepares and reviews supply order from the JAC warehouse, prepares orders for other items through the applicable purchasing channels
• Performs leadership responsibilities for store opening and closing duties
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales
• Coordinates regular associate training and/or seasonal associate training
• Delegates assignments to Associates
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures
• Notifies the appropriate retail and corporate when inventory issues are discovered
• Participates and assists in conducting regularly scheduled store meetings
• Implements plans to effectively participate in company special events and/or promotions
• Develops and conducts team building activities
• Monitors product trends and changes in retail and communicates to District Manager
• Ensures product care services meet/exceed operational standards
• Performs staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters
• Assists store management in maintaining company standards for overall store presentation
• Processes employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager
• Ensures company security procedures are used to protect assets
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager
• Approves store schedules ensuring schedule follows operational and budgetary guidelines, and ensures customer service levels are met
• Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills
• Must be able to multitask in a fast-paced environment
• Observes all safety regulations; participates in all safety training; reports all unsafe conditions to the appropriate company personnel
• Adheres to all company policies including attendance guidelines, Freedom from harassment, and all electronic communication guidelines
• Assumes lead role in absence of other leadership team members
• Builds and maintains effective relationships with internal and external stakeholders
• Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization
• Assists in other areas as assigned by supervisor

Product Care

• Fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services
• Able to train staff to operate all service area equipment and small tools

Qualifications

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience
• Previous supervisory experience is preferred
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning