Part Time Sales Team Leader - San Marcos, TX

Job Summary

Aids Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Demonstrates the highest level of customer service in all areas. Functions as a front-line member of the Retail Store Leadership Team at our location in San Marcos, TX. Resolves guest issues effectively. Keeps supervisor informed of product, guest, and/or personnel issues. Monitors and approves guest returns in accordance with retail policies. Monitors associates' guest service levels; provides feedback as needed. Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest-owned jewelry.

• Prepares and reviews supply orders from the JAC warehouse, prepares orders for other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Captures and reviews regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Maintains awareness of product trends and changes in retail and communicates to District Manager.

Product Care

• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Able to train staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.

Visual Merchandising

• Performs staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.

Other Duties

• Assume lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and with cross-functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in other areas as assigned by supervisor.

Qualifications

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.

Skills

• The ability to competently perform all the essential duties of the position.
• Demonstrated commitment to effective customer service delivery.
• Integrity.
• The ability to work productively as a member of a team or work group.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

TBD