Part Time Sales Team Leader - Fort Worth, TX

Job Summary

Aids in-store management with supervision, leading associates, and providing exceptional customer service. Functions as a front-line leader at the Alliance Town Center location in Fort Worth, TX.

WHAT YOU WILL BE DOING:

• Solves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Makes decisions about guest returns in accordance with retail policies.
• Maintains guest service levels; provides feedback as needed.
• Utilizes GUESTS program during interactions with guests and handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse, orders other items through purchasing channels.
• Performs opening and closing duties, leads training, and delegates tasks to associates.
• Coordinates regular training sessions and seasonal training.
• Assists in inventory processes, including cycle counting, adjustments, and merchandise handling.
• Notifies appropriate retail and corporate of inventory issues.
• Participates in and assists with store meetings.
• Develops and conducts team-building activities.
• Monitors product trends and communicates to District Manager.
• Trains staff on service equipment and small tools.
• Ensures product care services meet/exceed operational standards.
• Stages, sets up, maintains, and replaces display items according to visual merchandising guidelines.
• Maintains store standards for overall presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Enforces company security procedures.
• Reviews/creates employee schedules.
• Ensures schedules comply with operational and budgetary guidelines.
• Demonstrates strong written and verbal communication skills.
• Maintains attention to detail and organizational skills.
• Maintains a safe work environment.
• Reports unsafe conditions to appropriate personnel.
• Adheres to company policies.
• Assumes lead role in absence of other leadership team members.
• Buys into building and maintaining effective relationships with internal and external stakeholders.
• Collaborates with cross-functional teams to enhance working relationships and credibility within the organization.
• Assists in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• High school degree or equivalent with 1 year of retail or customer service experience, or relevant education/experience.
• Previous supervisory experience preferred.
• Pass background check and drug/alcohol screening meeting company standards.