Full Time Sales Team Leader - Prosper, TX.

Job Summary

Aids Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Demonstrates the highest level of customer service in all areas.

Location

This position functions as a front line member of the Retail Store Leadership Team at our Gates of Prosper location in Prosper, TX.

WHAT YOU WILL BE DOING:

• Greets and assists guests in selection and purchase of merchandise.
• Solves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Makes sure guest returns are handled according to retail policies.
• Maintains guest service levels; provides feedback as needed.
• Uses GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse, prepares orders for other items through the applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Collaborates with the team, both departmental and with cross-functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Maintains awareness of product trends and changes in retail and communicates to District Manager.
• Operates all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Trains staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.
• Stages, sets up, maintains and replaces display items using the visual merchandising guide parameters.
• Maintains company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approves store schedules ensuring schedule follows operational and budgetary guidelines, and ensures customer service levels are met; if needed.
• Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Maintains strong interpersonal skills and works productively as a member of a team or work group.
• Observes all safety regulations; participates in all safety training; reports all unsafe conditions to the appropriate company personnel.
• Adheres to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.

QUALIFICATIONS

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.