Sales Representative

About the role

Build meaningful connections by helping connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.

How You'll Make An Impact

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors
• Actively and consistently support all efforts to simplify and enhance customer experience
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved
• Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes
• Collect and account for funds and provide receipts according to Company policy and guideline

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10-20 pounds for 20-30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings, weekends, holidays, and split days off

Required Qualifications

Education: High School Diploma or equivalent work experience

Experience: 0-6+ months of sales or customer service experience

Skills:

• Knowledge of cold call sales techniques and persuasive communication
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
• Capacity to work outdoors for extended periods in any season or weather
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
• Valid driver's license with a satisfactory driving record meeting Spectrum standards

Preferred Qualifications

Experience: 1+ years of sales or related work experience

Skills:

• Understanding of communications technologies and services, particularly data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience educating consumers about products and services
• Success in sales, prospecting or cold calling, with direct sales experience preferred

Benefits

• Competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year
• Free and discounted Spectrum services including internet, TV, and mobile
• Comprehensive pay and benefits package that rewards employees for contributions to our success, supporting all aspects of well-being at every stage of life