Full Time Sales Team Lead - Brooks Corner, San Antonio, TX

Job Summary

Affords Store Management support within store supervision, including guiding personnel. Exhibits exemplary leadership among all associates. Demonstrates top-tier customer service across all areas.

About the Role

This position is based at our Brooks Corner location in San Antonio, TX.

Responsibilities

• Greet and assist guests in selecting and purchasing merchandise.
• Effectively resolve guest issues.
• Inform supervisor of product, guest, and/or personnel issues.
• Monitor and approve guest returns according to retail policies.
• Maintain and provide feedback on associates' guest service levels.
• Utilize GUESTS program during sales floor or phone interactions and for handling guest-owned jewelry.
• Prepare and review supply orders from the JAC warehouse, and place orders for other items through applicable purchasing channels.
• Lead store opening and closing duties.
• Train and mentor associates in all areas of responsibility, emphasizing guest service and sales.
• Coordinate regular and seasonal associate training sessions.
• Delegate tasks to associates.
• Assist in annual inventory processes, ensuring compliance with established procedures and guidelines.
• Participate in inventory cycle counting, adjustments, shipping, and receiving of merchandise, adhering to company procedures.
• Notify relevant retail and corporate entities about inventory issues.
• Conduct and assist in regularly scheduled store meetings.
• Implement strategies to effectively participate in company special events and promotions.
• Develop and conduct team-building activities.
• Monitor product trends and communicate changes in retail to the District Manager.
• Operate and train staff on all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools, and related chemicals to perform in-store services.
• Ensure product care services meet/exceed operational standards.
• Perform visual merchandising tasks, such as staging, setup, maintenance, and replacement of display items, using visual merchandising guidelines.
• Support store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager.
• Ensure adherence to company security procedures to protect assets.
• Create and approve store schedules, ensuring they align with operational and budgetary guidelines and customer service levels.
• Demonstrate strong written and verbal communication skills, a keen attention to detail, and excellent organizational abilities.
• Be capable of multitasking in a fast-paced environment.
• Take on leadership roles in the absence of other team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with cross-functional teams to foster positive working relationships and establish trust and credibility within the organization.
• Assist in other areas as directed by supervisor.

Requirements

• High School Diploma or equivalent with a minimum of 1 year of retail or customer service experience, or equivalent education and experience.
• Pass a background check and alcohol, controlled substance, and illegal drug screening meeting Company standards before starting.
• Preferred qualifications include previous supervisory experience.