Part Time Sales Team Leader - Lake Worth, TX

About the Role

Assists Store Management with in-store supervision including directing personnel at the Lake Worth Towne Crossing location in Lake Worth, TX. Provides effective leadership to all associates and displays the highest level of customer service.

Responsibilities

• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates' guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on the sales floor or phone and when handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse and orders other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility, with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process, ensuring compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, following company procedures.
• Notifies the appropriate retail and corporate personnel when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Monitors product trends and changes in retail and communicates to the District Manager.
• Fully trained to operate all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and related chemicals to complete in-store services.
• Able to train staff to operate all service area equipment and small tools.
• Ensures product care services meet or exceed operational standards.
• Performs staging, setup, maintenance, and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager, ensuring schedules follow operational and budgetary guidelines while meeting customer service levels.
• Demonstrates strong written and verbal communication skills, attention to detail, and organizational skills.
• Must multitask in a fast-paced environment.
• Observes all safety regulations; participates in all safety training; reports unsafe conditions to appropriate personnel.
• Adheres to all company policies including attendance guidelines, freedom from harassment, and electronic communication guidelines.
• Assumes lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and cross-functional, to build positive working relationships and establish trust.
• Assists in other areas as assigned by supervisor.

Requirements

• High school degree or equivalent; minimum 1-year retail or customer service experience preferred or equivalent education/experience.
• Previous supervisory experience is preferred.
• Must pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning employment.