Full-Time Medical Scheduler

Key Responsibilities

• Schedule and manage patient appointments efficiently, considering factors such as urgency, clinician availability, and patient preferences
• Handle high volumes of phone calls and emails, responding to patient inquiries and addressing scheduling concerns
• Maintain accurate and up-to-date patient records and information in our electronic medical record (EMR) system
• Collaborate with healthcare clinicians and administrative staff to resolve scheduling conflicts and optimize resource utilization
• Process appointment changes, cancellations, and reschedules promptly
• Ensure compliance with patient confidentiality regulations and facility policies
• Assisting at the infusion centers in Northern California as the front office admin as needed

Qualifications

• A high school diploma is required; an associate's or bachelor's degree is preferred
• Minimum of 2 years of experience in a healthcare setting, preferably in a scheduling role
• Proficiency in medical scheduling software and EMR systems
• Strong knowledge of medical terminology and insurance procedures
• Excellent communication and customer service skills
• Ability to multitask, prioritize work, and maintain a high level of accuracy
• Strong organizational and time management skills

Skills and Attributes

• Attention to detail with the ability to manage complex schedules
• Excellent interpersonal skills for interacting with patients, healthcare providers, and staff via phone and email
• Ability to work independently while maintaining productivity
• Proficiency in data entry and basic computer skills
• Strong problem-solving abilities to address scheduling conflicts and patient concerns

Benefits

• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance

Work Environment

• In office 40 hours a week scheduling for Northern California locations
• Flexible schedule may be required to accommodate patient needs across different time zones

Location

1505 Soquel Dr Ste 9 Santa Cruz, CA 95065