Medical Scheduler

NaphCare is hiring a Medical Scheduler to join our team of medical professionals at our corporate headquarters in Birmingham, AL, where we manage healthcare services for residents in federal correctional institutions. This position is remote; however, candidates must be available to report to the corporate office when requested. All training will be done in person at our corporate office. Candidates must live within a 1-hour commute of Birmingham.

About the Role

As a Medical Scheduler, you will work with healthcare professionals at hospitals and federal prisons to coordinate and schedule all healthcare appointments for inmates on and off site.

Responsibilities

• Schedule appointments and maintain medical records for all BOP medical appointments on and off-site.
• Schedule various medical appointments, including on-site clinic visits and off-site specialist appointments, as recommended by medical staff.
• Maintain accurate and confidential medical records, including entering consultation requests into the system and managing patient information.
• Assist with reviewing medical records and authorization scenarios.
• Maintain a calendar and utilize technology to maximize efficiencies of the scheduling process.
• Effectively communicate with healthcare staff, patients, and other relevant parties regarding appointments, scheduling changes, and other medical information.
• Adhere to all relevant security protocols, confidentiality standards, and HIPAA regulations.

Requirements

• High school diploma or GED certificate.
• Prior training in a medical office setting scheduling medical appointments and working with medical records (strongly preferred).
• Working knowledge of medical terminology and various types of medical specialties.
• Experience utilizing computer systems for scheduling, data entry, and report generation, often handling large volumes of data.
• Proficiency in Microsoft Suite.
• Strong written and verbal communication skills.
• Skills in accuracy, multitasking, and a strong attention to detail with a commitment to customer service throughout the scheduling and claims process.
• High comfort level working with large volumes of data.
• Maintain confidentiality when managing medical records, patient data, and NaphCare processes.
• Ability to maintain confidentiality of all proprietary and/or confidential information, integrity, professionalism, and adherence to a Code of Conduct.
• Compliance with all facility correctional healthcare policies, procedures, and legal requirements.

Working Conditions

• Ability to work and sit in front of a computer approximately 8 hours per day.
• Talking, listening, and frequent use of hands to communicate effectively with team members by typing, phone handling, and data entry.
• Visual acuity to prepare data/information and view a computer terminal.
• Ability to work under pressure.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits

• Health, dental, and vision insurance that starts day one.
• Prescriptions free of charge through our health plan, beginning day one.
• Lowest cost benefits.
• Employee Assistance Program (EAP) services.
• 401K and Roth with company contribution that starts day one.
• Tuition assistance.
• Referral bonuses.
• Term life insurance at no cost to the employee.
• Generous paid time off and paid holidays.
• Free continuing education and CMEs.