Full-Time Guest Services Representative (Evenings) - SpringHill Suites Ewing

About the role

As a Guest Services Representative for High Hotels Ltd., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, assisting with arrivals and departure, operating the switchboard, and handling departmental accounting and financial transactions as they relate to this position.

Responsibilities

• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to guests.
• Providing information on the local area and points of interest.
• Aiding guests with arrivals and departures.
• Answering the front desk phone.
• Cash handling.

Requirements

• A high school diploma or general equivalent (GED) preferred.
• Customer service experience preferred.
• Must be capable of handling money accurately.
• Reading, math, and communication skills.
• Ability to work weekends and holidays is required.

Qualifications

• Preferred educational qualification: A high school diploma or general equivalent (GED).
• Experience: Customer service experience preferred.
• Skills: Reading, math, and communication skills.
• Work schedule flexibility: Ability to work weekends and holidays is required.

Benefits

• Hilton or Marriott room discounts.
• Perfect Attendance Awards.
• Employee Assistance Program (EAP) with Aetna Resources for Living.
• 401k retirement savings plan.
• Coworker Activity Committee (CAC) events.
• Nomination and receipt of the Good Measure Award.
• High FiveSafety Shoe Reimbursement.