Guest Services Representative (Part-time/ Days and Evenings)

About the role

Penn Medicine is dedicated to providing the highest quality of care, conducting groundbreaking research, and educating future medical leaders. This leading academic medical center collaborates with top professionals across all disciplines to achieve these goals.

Responsibilities

• Proactively greet guests to create a warm and welcoming environment.
• Greet guests with a smile and eye contact, presenting yourself professionally, courteously, and friendlily.
• Ascertaining guest needs and taking appropriate action or providing information, direction, transporting, and escorting as needed.
• Listening carefully and sensitively to guests' needs and wishes, treating them with dignity and respect.
• Communicating at all times in a way that supports patient confidentiality.
• Answering all telephone calls within 3 rings using established greetings.
• Providing accurate information to physicians, clergy, volunteers, and hospital staff as requested or required.
• Handling emergency situations calmly and promptly.
• Continuously observing and maintaining the assigned area for potential safety or security issues, ensuring overall neatness and cleanliness.
• Notifying appropriate personnel to take corrective action if necessary.
• Aiding in the training of new employees and volunteers for departmental job duties.
• Assisting in information flow between patient families, clinical areas, and physicians.
• Supporting and assisting various departments on an as-needed basis.
• Validating parking tickets for incoming and discharged patients, emergency department visits, clergy, visitors of patient day of surgery procedures, end-of-life, hospice, interview candidates, new hire health screenings, and FBI fingerprinting.
• Attending educational in-service classes and departmental staff meetings.

Requirements

• High school diploma or equivalent GED.
• One year of customer service-related work experience.
• Drivers License required for ABBCI location.

Qualifications

• Computer experience preferred.
• Familiarity with Lancaster County preferred.

Skills

• Excellent communication skills.
• Ability to handle emergencies calmly.
• Attention to detail.
• Customer service orientation.

Benefits

The following benefits are offered to support the health and well-being of our employees:

• Comprehensive compensation and benefits program.
• One of the finest prepaid tuition assistance programs in the region.

Pay

Details about pay are not specified in the job posting.

Schedule

The position is part-time (20 hours per week), with hours ranging from 7:00am to 9:00pm, rotating holidays, and every other weekend.