Guest Services Representative (Part-Time)

About the role

The City of Kennewick Parks & Recreation Department is currently accepting applications for the position of Guest Services Representative. The successful candidate(s) will serve as the first point of contact for community members visiting our recreation and community facilities.

Safety Statement

We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

Classification Summary

The Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City’s recreation facilities. They demonstrate friendly and professional service, and demonstrate enthusiasm for providing a positive recreation experience for all guests.

Hours/Work Schedule

This is a year-round, variable-hour position expected to work fewer than 30 hours per week (up to 29 hours per week or less). Day, evening, weekend, and holiday work is required. This classification is non-exempt under the FLSA.

Examples of Work Performed

• Greets all customers enthusiastically and professionally, and includes both in-person and over the phone interactions.
• Answers phones, directs calls as appropriate, and takes messages when needed.
• Affords assistance to full-time recreation staff with minor set up and take down of special events and rentals.
• Affords assistance to full-time recreation staff with small departmental projects.
• Manages respective City facilities after traditional City business hours.
• Affords acceptance of payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out.
• Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and affording recreation staff assistance.
• Ensures all customers follow the program and facility use rules and policies.
• Performs basic cleaning and light janitorial functions as needed.
• Provides first aid and emergency response when required.
• Follows proper procedures for opening and closing the facility for daily business.
• Any other responsibilities that would be required to maintain effective operations of the facility.

Employment Standards

• Must be able to work evenings, weekends, and holidays.
• Must possess a high school diploma or equivalent.
• Must have at least two (2) years of full-time customer service experience, preferably in retail, hospitality, or a related service environment.
• Must possess basic computer skills, and be proficient in Microsoft Office applications (software).
• Must be punctual and show up for work on time.
• Must demonstrate clear and effective communication skills.
• Must demonstrate the ability to remain calm and professional in difficult situations.
• Must demonstrate flexibility and adaptability to changing priorities.
• Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers.
• Must adhere to a dress code and maintain professional appearance at all times.

Additional Requirements

• Spanish-speaking candidates is highly desirable.
• Must successfully pass a criminal background check and professional reference check.
• Must obtain current CPR/First Aid certification within 3 months of employment.

Supplemental Requirements

• Physical Requirements: must regularly speak and hear; must read and see, including close vision, color vision, peripheral vision, and depth perception; must sit or stand for extended periods; must regularly demonstrate fine motor skills; and must occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force.

Pay

The target hiring range is $18.50 – $20.00 per hour, depending on qualifications.

Benefits

This position is not subject to health benefits, but this position is eligible to participate in the Washington State Retirement System (PERS) and the Washington State Paid Sick Leave accruing 1 hour for every 40 hours worked. Also, eligible for holiday pay at a pro-rated basis.