Guest Services Representative (Part-Time)

Atlantis Casino Resort Spa · Reno, NV · 3 wk ago

OTHRFull-time

About the role

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! We are currently accepting applications for Hotel Guest Service Representative. The Guest Service Representative is responsible for all activity involving hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc., and perform other departmental duties—all with a smile on their face.

Responsibilities

Raise and maintain Atlantis Guest Service skills to establish four-star standards
Increase hotel revenue through commissionable opportunities
Work in a fast‑paced, high‑volume environment
Follow all company policies and procedures
Maintain a polite and professional demeanor at all times
Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
Handle guests' mail, record guests' comments, and restock supplies
Other duties as assigned

Requirements

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Qualifications

Must be able to handle large amounts of currency accurately and efficiently
Ability to communicate effectively in a positive/upbeat fashion
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Must adhere to all appearance standards, including but not limited to no visible tattoos/piercings or unnatural hair colors

Benefits