Guest Services Representative (Part-Time)

About the role

The Guest Services Representative is a part‑time position that serves as a vital point of contact between the Dallas Symphony Orchestra (DSO) and the public. This role delivers exceptional customer service while handling a variety of ticketing‑related tasks, including selling single tickets and season subscriptions, processing ticket exchanges and donations, and responding to patron inquiries by phone, email, and in‑person. The representative also assists with onsite box office operations during concert events to support the overall patron experience.

Responsibilities

• Support initiatives to reach DSO inbound revenue goals (single ticket, subscription, upsell revenue, etc.) and meet established call‑center service levels.
• Take inbound calls, make outbound customer‑service follow‑up calls, and handle all first‑level escalations.
• Ensure major donor ticketing needs are coordinated and resolved promptly and professionally.
• Provide superior customer service at the box office and over the phone, following all operating policies and procedures.
• Handle patron concerns or complaints professionally.
• Accurately process ticket sales, exchanges, and donation transactions using the Tessitura ticketing system.
• Process cash, check, and credit‑card payments and assist with daily reconciliation.
• Support additional Guest Services duties such as displaying signage and distributing will‑call tickets.
• Assist with Dallas Symphony concerts presented at venues outside the Meyerson Symphony Center.
• Process season tickets, reprint tickets, and handle exchanges and donations of tickets.
• Guide patrons through transactions and check balances on accounts.
• Perform data entry and processing tasks for the Guest Services Department.
• Assist GSC Managers with non‑phone tasks and other duties as assigned by GSC Management, the GSC Director, or the Vice President of Marketing & Guest Services.

Requirements

• Minimum of one year experience in customer service.
• Outstanding verbal communication skills.
• Availability to work daytime business hours with flexibility for select evenings, weekend concert shifts, and occasional holidays.

Preferred qualifications

• Experience with the Tessitura ticketing system.
• Previous box office or ticketing experience.

Benefits

• Competitive benefits package.
• Free onsite parking.
• Access to complimentary concert tickets when available.