Guest Services Representative (Full Time/ Days and Evenings)

Summary

Provide premier customer service greeting guests, giving appropriate information, direction or assistance according to hospital policies and procedures.

Qualifications

• Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment.
• Greet guests with a smile and eye contact.
• Present self in a professional, courteous and friendly manner.
• Ascertain guest’s needs. Take appropriate action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
• Screen and badge all visitors enter the facility for: Patient visitation, Eatery, Interview candidates, New hire FBI fingerprinting and Health screening, Pharmacy, Medical Records, Clergy, Employee, and any Non-PMLG badged contractors.
• Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
• Communicate at all times in a way that supports patient confidentiality.
• Answer all telephone calls within 3 rings using established greeting. Extend calls to proper guest or provide information to guest or caller as requested.
• Provide accurate information data to all physicians, clergy, volunteers and hospital staff as requested or required.
• Handle all emergency situations in a calm and timely manner.
• Continuously observe maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to insure that corrective action is taken, as necessary.
• Assist with training of new employees volunteers for departmental job duties.
• Provide support and assistance to various departments on an as needed basis.
• Validation of parking tickets for all incoming and discharged patient, Emergency Department Visit, Clergy, visitors of patient day of surgery procedure, end of life, Hospice, Interview candidates, New Hire health screening and FBI fingerprinting
• Attend educational in-service classes and departmental staff meetings.

Minimum Required Qualifications

• High school diploma or equivalent GED.
• One 1 year of customer service-related work.

Preferred Qualifications

• Computer experience.
• Familiarity with Lancaster County.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

About the Role

The following duties are considered secondary to the primary duties listed above:

• Order and maintain inventory of office equipment and supplies for the department.
• Assist in the proper care and maintenance of department office equipment, tools and supplies.