Full-time Front Desk Lodging Agent - 2nd shift

Responsibilities

• Process guest check-ins and check-outs
• Listen to guest inquiries and provide appropriate responses
• Set up accounts for each guest checking including payment method
• Make reservations in the computer
• Prepare guest packages for arrival
• Communicate guest information to required personnel
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Address guest requests or problems immediately. Notify the manager when appropriate.
• Print and distribute daily/weekly reports
• Work daily with housekeeping to keep an accurate record of each room status

Qualifications

• Previous customer service experience required
• Previous hotel front desk experience beneficial
• Ability to communicate both verbally and in writing in English with guests.
• Ability to learn and use computer systems required
• Ability to work as a team with all departments
• Ability to make concise decisions with the situation provided
• Ability at times to work well under pressure.