Front Desk Agent - 2nd Shift

About the role

The Hilton Garden Inn Mystic/Groton is hiring a Front Desk Agent to serve as guests’ first point of contact and manage all aspects of their accommodation. The role involves registering guests, managing reservations, and providing information about rooms, rates, and amenities. The successful candidate will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check‑in and check‑out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit‑card data
• Register guests, collecting necessary information such as contact details and exact dates of stay
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to client complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software
• Understanding of travel planning websites such as Booking and TripAdvisor
• Customer‑service attitude
• Excellent communication and organizational skills

Schedule

Holidays and weekends required. Typical shifts are 3 pm‑11 pm. Part‑time and full‑time positions are available.