Front Desk Agent (2nd shift)

Responsibilities

• Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest.
• Ensure all guests are checked in/out in a courteous and timely manner.
• Review Front Office Log daily and monitor all VIP/Special Guests requests.
• Must always be aware of current rates, packages, and promotions.
• Log and deliver all messages, packages, and mail in a timely professional manner.
• Perform, compute, and ensure all tasks/duties on checklist are completed in a timely manner.
• Run room status reports and relay necessary information to affected departments.
• Comply with standards/regulations to encourage a safe and efficient hotel operation.
• Assist with training/cross training for new hires and current employees.
• Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag.
• Participate in day-to-day operations and establish a pleasant relationship with staff.
• Attend/Participate in all meetings and training required by management.
• Perform other duties as assigned by management.

Qualifications and Education Requirements

• A high school diploma or GED required.
• Must be 18+ years old.
• Microsoft Office Suite (Outlook, Excel, Word) preferred.
• Detail oriented with strong verbal/written communication skills required.
• Able to work well in stressful situations and maintain composure under pressure.
• Strong mathematical skills required to complete payment processing.

Physical Requirements

• Must be able to stand/walk for extended periods of time.
• Able to lift, carry, push, and pull up to 10-25 lbs.