Front Desk Agent - 2nd Shift

JOB SUMMARY

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understand daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Aid guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

COMPETENCIES

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Multitasking ability

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Satisfactory criminal background screening required
• Valid driver’s license with safe driving record may be required

BENEFITS

• Career development & training
• Paid time off
• Team member discounts
• 401(k) with company match
• Incentive Potential
• And more!

PHYSICAL DEMANDS

• Regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.