Front Desk Agent - Second Shift

About the role

Renaissance Columbus Downtown Hotel is seeking a Front Desk Agent to join its dynamic team. Located in the heart of Columbus, the hotel offers easy access to popular attractions such as the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel features upscale amenities including a rooftop pool, Club Lounge, and locally inspired dining options.

Responsibilities

• Greet and register guests
• Complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out
• Ensure rooms and services are correctly accounted for, use the point-of-sale system, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Answer guest questions and inquiries, use up-selling techniques to promote hotel services and facilities, and maximize room occupancy
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
• A passion for providing excellent customer service and enhancing guest experiences
• Early evening and weekend availability for personal life
• Excellent computer skills
• A team spirit

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Ability to work flexible hours, including evenings and weekends
• Knowledge of hotel operations and procedures

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Computer proficiency

Benefits

• Competitive wages
• Exceptional benefits plan for eligible associates and their family members
• 401K matching program for eligible associates
• Free associate meals
• Free associate parking
• Free associate bus pass
• Discounts with our Crescent managed properties in North America for you and your family members
• Discounts at Marriott brand properties worldwide

Pay

Competitive wages are offered.

Schedule

Flexible schedule available, including evenings and weekends.