Front Desk Agent - 2nd Shift

About the role

Position is 3om-11pm. Weekends Required.

Key Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations, cancellations, and modifications accurately and efficiently.
• Maintain a clean and organized front desk area.
• Provide information about hotel facilities, services, and local attractions.
• Answer phone calls, take messages, and redirect inquiries as necessary.
• Handle cash and credit card transactions accurately, following established procedures.
• Collaborate with other hotel departments to ensure guest needs are met effectively.
• Follow company policies and procedures to ensure compliance and guest satisfaction.
• Uphold the company's core values of Respect, Integrity, Service, and Excitement in all interactions.

Requirements

• High school diploma or equivalent; hospitality or customer service certification is a plus.
• Proven experience in a customer service or hospitality role is preferred.
• Strong computer skills, including proficiency in MS Office and hotel management software.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a friendly and approachable demeanor.
• Ability to multitask, prioritize tasks, and solve problems efficiently.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Demonstrated reliability and punctuality.
• A genuine desire to provide outstanding service and create positive guest experiences.

Benefits

• Competitive compensation package
• Opportunities for career advancement and professional development
• Comprehensive benefits package including health insurance, retirement plans, and vacation time
• Employee discounts on hotel stays and other company services
• Supportive and inclusive work environment fostering personal growth and teamwork
• Insurance: Medical, Dental, Vision
• Veteran’s Preference Scholarship (VPS)
• 401K with match
• Life Insurance
• Referral bonus program