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Jobs · OTHR · Louisiana

Full Time Branch Ambassador - Southern Hills

Capital One · Shreveport, LA · 2 wk ago
OTHR$44k/yrFull-time

About the Role

As a Branch Ambassador at Capital One, you are the heartbeat of our space. You embody our culture of outstanding hospitality, blending friendly, attentive service with cutting-edge digital innovation. You are a relationship-builder who helps clients navigate our latest tools and empowers them to reach their financial goals. This role is ideal for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment, anticipate needs, and solve problems proactively.

Responsibilities

  • The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
  • The Digital Concierge: Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments to enhance convenience and security in their daily financial lives.
  • The First-Line Consultant: Actively listen to uncover personal or business goals and pair clients with the right digital tools or banking solutions to help them succeed.
  • The Hospitality Lead: Greet customers warmly, ensuring no one feels like just a "number." Balance operational efficiency with the warmth of a community-focused partner.

Requirements

  • A natural gift for making people feel welcome and heard.
  • Tech fluency—comfort with apps and digital tools, and a passion for teaching others how to use them.
  • Precision and attention to detail, with satisfaction in following clear procedures and getting numbers right every time.
  • Adaptability to a fluid workspace where tasks may shift quickly (e.g., from cash handling to digital demos).
  • Curiosity about the "why" behind processes and a drive to improve the customer journey.

Qualifications

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • At least 6 months of cash handling experience.

Preferred Qualifications:

  • Associate’s degree.
  • 2+ years of Retail or Customer-facing experience.
  • Proficient in G-Suite.
  • Strong written and oral communication skills.

Essential Functions

  • Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
  • Available to work a flexible schedule, including weekends, with hours and days subject to change (reasonable notice provided for permanent schedule changes).
  • Attend all required training sessions, which may occur on a schedule differing from the primary shift.
  • Lift up to 25 pounds and move/stand for extended periods of time.
  • Regular and consistent attendance.

Benefits

  • Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts.
  • Life and Disability Insurance.
  • Paid Time Off.
  • Education Assistance.
  • Matching 401(k) contribution up to 7.5%.
  • Paid Parental Leave.
  • Mental Health support.
  • Back-up Child or Elder Care.
  • And much more!

Pay

Shreveport, LA: $43,680 annually for full-time Branch Ambassadors. Salaries for part-time roles will be prorated based on agreed-upon hours. Candidates hired for other locations will be subject to the pay range associated with that location.

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