Fulfillment Supervisor

Guardian Pharmacy of Minnesota, a member of the Guardian family of pharmacies, is seeking a detail-oriented leader to join our rapidly growing team in Eden Prairie. We deliver customized medication-management solutions to healthcare organizations serving seniors and individuals with complex care needs, using a comprehensive suite of tech-enabled pharmacy services.

About the role

Supervise daily operations of fulfillment technicians, monitor activities, and manage work schedules to maintain quality, production, and service levels.

Responsibilities

• Hire, train, manage, and schedule technicians to ensure adequate coverage for workflow within budgeted labor/Rx while keeping overtime low.
• Develop training materials for departments and update as needed.
• Evaluate and modify workflow processes and implement changes to meet deadlines, accuracy, and efficiency targets.
• Ensure all medications are complete and accurate prior to scheduled departures with sufficient time for courier preparation.
• Assign and manage work volume appropriate to each technician’s duties, measuring both productivity and accuracy.
• Ensure fulfillment technicians are fully trained on assigned workflow area and processes within established time period.
• Manage daily automation audits to ensure accurate packaging and filling of medications.
• Develop and conduct regularly scheduled performance evaluations in coordination with the Director of Operations.
• Provide individual feedback for each team member and document performance improvement goals and objectives.
• Assist with quarter-end inventory prep and physical inventory.
• Work as needed on daily functions which may include filling, stocking, prepacking, and working with automation to ensure smooth workflow and timely deliveries.
• Lead by example in all areas of role, supporting non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency, and upholding policies and procedures.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently.
• Comply with local, state, and federal laws, regulations, and policies pertaining to the dispensing of prescription medications.
• Perform other essential functions and duties as assigned.

Requirements

• High School Diploma or GED, required.
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB).
• 5+ years of related experience (technical knowledge/skills may substitute for experience).

Skills

• Work ethic/integrity – intrinsic drive to excel coupled with values in line with company philosophy.
• Leadership – ability to lead project teams to deadlines while maintaining strong team orientation.
• Relational – ability to build relationships with business unit management and become a “trusted advisor.”
• Strategy and planning – ability to think ahead, plan, and manage time efficiently.
• Problem solving – ability to analyze causes and solve problems at both a strategic and functional level.
• Team oriented – ability to work effectively and collaboratively with all team members.
• Advanced proficiency in computer applications related to department operations and job function.
• Ability to work independently and deliver to deadlines.
• Great attention to detail and accuracy.
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously while adhering to strict deadlines.
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

Work Environment

Ability to work flexible hours.

Pay

Starting pay range: $25–$27 per hour.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision insurance (full-time employees working 30+ hours/week only).
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid Basic Life and Accidental Death & Dismemberment insurance.
• Company-paid Long-Term Disability and optional Short-Term Disability.
• Voluntary Employee and Dependent Life, Accident, and Critical Illness insurance.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels (employee assistance fund).
• Paid holidays and sick days.
• Generous vacation benefits based on years of service.