Fulfillment Supervisor

About the Role

The Fulfillment Supervisor is a critical leadership position responsible for managing and providing direction to four team leads across our core operational areas: Data Processing & Billing, Fulfillment Operations, and Automation.

Key Responsibilities

• Lead, mentor, and provide clear direction to four team leads, ensuring they effectively manage their respective staff members.
• Maintain a proactive presence on the floor, actively moving between fulfillment, automation, and processing areas to monitor operations and support the team.
• Serve as the front-line point of contact for daily operational challenges, including medication recalls, complex patient/customer service issues, and workflow escalations.
• Collaborate across departments to ensure seamless service delivery and address immediate operational needs.
• Oversee operational performance, ensuring that daily fulfillment processes, filling of prescriptions, and automation tasks are executed accurately.

Qualifications

• Valid Pharmacy Technician certification.
• 3-5 years of pharmacy experience (Retail pharmacy experience preferred; hospital experience is a plus).
• Proven leadership and people management experience; ability to guide and motivate team leads and staff.
• Strong communication and interpersonal skills.
• Proficiency in computer applications, including Microsoft Office (PowerPoint, Excel, Word).
• Ability to thrive in a fast-paced, ever-changing environment.

Schedule & Working Conditions

• Standard shift: Monday–Friday, 9:00 AM – 5:30 PM.
• Expectation: As a leadership role, this position typically requires 45-50 hours per week.
• Weekend Rotation: Required to work one weekend every 8-10 weeks to oversee operations.

Equal Opportunity Employer Statement

Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.