Fulfillment Supervisor

Main Purpose of the Fulfillment Supervisor Role

This is a full-time role for a candidate who will support the business objectives by managing a team to fulfill the necessary processing (i.e. returns, receiving, picking, packing, shipping) of items within the expected timeframe in an accurate and efficient way.

Major Responsibilities

• Cook up personal and resources to plan the workflow and capacity of the team
• Coordinate staffing (hiring and training/coaching) of the team
• Accountable for weekly reporting on both team and individual metrics (i.e. UPH, overtime, errors)
• Work with HR to address any and all employee related concerns and issues
• Communicate with other teams to manage resources and provide interdepartmental solutions
• Participate in ongoing process improvements studies
• Develop and update standard operating procedures for departmental processes
• Manage team’s assigned schedules and make time clock adjustments
• Provide annual evaluations on team members

Required Competencies

• Excellent communication and interpersonal skills (bilingual is preferred)
• Highly effective supervisory skills and techniques
• Basic working knowledge of MS Office (Word and Excel)
• Ability to conduct basic data analysis (for projecting work and resource capacity)
• Hands-on commitment to getting the job done
• Strong organizational and time management skills
• Proven work experience in a warehouse environment (as lead/supervisor or above)

Minimum Qualifications

• Excellent communication and interpersonal skills
• Minimum of 2 years of experience in warehouse and leading a large group
• Computer literate in Excel, Word and email
• Experience with a WMS system
• Must work weekends
• Bilingual is preferred (Spanish & English)