Supervisor, Fulfillment

Supervisor, Fulfillment

Summary:

We're looking for a hands-on operations leader to oversee fulfillment activities within our fast-paced warehouse and manufacturing environment. In this role, you’ll lead fulfillment staff, support daily operations, and help drive efficiency, safety, quality, and customer satisfaction across the department.

• Location: Raleigh, NC
• Schedule: Onsite
• Pay & Benefits: Competitive compensation + full benefits package + leadership growth opportunities

What You’ll Do

• Lead and support daily fulfillment operations: including shipping, receiving, and order processing
• Monitor operational performance: to ensure quality, productivity, and on-time delivery standards are achieved
• Partner with department leadership: to execute operational goals and continuous improvement initiatives
• Provide coaching, mentorship, and performance feedback: to fulfillment team members
• Manage scheduling, attendance tracking, reporting, and administrative responsibilities:
• Communicate operational updates, staffing needs, and workflow challenges: to leadership teams
• Resolve day-to-day operational issues: while maintaining workflow efficiency
• Ensure compliance: with safety procedures, OSHA regulations, QMS standards, and company policies
• Support a positive, safe, and team-oriented work environment:

What You’ll Bring

• High school diploma or equivalent required; bachelor’s degree preferred
• 5+ years of experience in fulfillment, warehousing, supply chain, or distribution operations
• Previous Supervisory or Leadership Experience Preferred
• Working knowledge of warehouse operations, fulfillment equipment, and warehouse management systems
• Strong Microsoft Office and systems proficiency
• Excellent communication, leadership, and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced operational environment
• Continuous Improvement or ISO/OSHA Experience Preferred

Why Join MPG?

• Mission: To be the world’s leading manufacturer of trading card games and collectibles
• Company Culture: Forward-thinking, high-performing team shaping the future of collectible printing
• Benefits: Leading-edge compensation package including annual incentive bonus plan, comprehensive health and wellness benefits, retirement plans, and relocation assistance
• Equal Opportunity Employer: Millennium Print Group is committed to creating a diverse and inclusive workplace