Fulfillment Supervisor

About the Role

This role will require second shift and evening availability. As the Department Supervisor, you will play a crucial role in supporting our comprehensive order fulfillment solutions department including business-to-business (B2B) and direct-to-consumer (D2C) customers. This role reports to the Supervisor and manages and assigns daily tasks, supports attendance monitoring, provides training, provides quality assurance and daily oversight of the assigned team. This role also supports project start-ups, changeovers, and clean-up as well as other project coordination and/or reconciliation tasks as assigned.

Responsibilities

• Coordinate daily execution of tasks related to the fulfillment of client orders for assigned team, ensuring accuracy and timeliness
• Knowledge and skill with inventory management systems (BLS), HRT (RF Scanner), and pick-to-box system
• Provide support expertise and troubleshooting accurate label printing and inventory management practices
• Review and manage timecards for assigned team and work with the Supervisor on attendance monitoring
• Perform project set-ups, assembly tasks, quality checks, and reconciliations daily
• Ensure timely and accurate assembly of products according to production schedules and client requirements
• Monitor and track standards and hold production staff accountable for meeting Job Standards (quality, productivity, and due date)
• Ensure a clean, organized, and safe work environment and adherence to Lean principles
• Adhere to all company policies and procedures, including but not limited to Employee Handbook, Badge Use, Attendance, GMP, GDP, HIPAA, Safety and Security Guidelines
• Other duties as assigned

Requirements

• 2–3 years previous experience in Warehouse or Fulfillment industry required
• Knowledge of fulfillment processes, kitting, quality control, GMP and safety procedures
• Operate power industrial trucks (PIT) such as a forklift, Cherry Picker, Hi-lo, or pallet driver, and work at heights up to 35 feet strongly preferred
• Strong reading comprehension and mathematical skills to include addition, subtraction, division, multiplication and balance reconciliation
• Highly organized with strong attention to detail
• Familiarity with inventory management and lean manufacturing principles
• Ability to work in a fast-paced and deadline-driven environment
• Strong problem-solving and decision-making abilities
• Able to maintain correct product handling and production documentation procedures
• Able to lift up to 50 lbs.

Physical Requirements

• Frequently required to walk, talk, stand, sit, push, pull, and hear
• Required to use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms
• Specific vision abilities include close vision and the ability to adjust focus

Schedule

Second shift and evening availability required.