Supervisor Fulfillment

Guardian Pharmacy of Idaho Falls d/b/a Heartland Pharmacy - Idaho Falls, a member of the Guardian family of pharmacies, is seeking a motivated individual to join our rapidly growing team in Idaho Falls, Idaho. We deliver customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs, redefining how pharmacy care is delivered.

About the role

This position supervises the daily operations of fulfillment technicians, ensuring quality, production, and service levels are maintained. You will lead project teams, build relationships with business unit management, and act as a trusted advisor in a fast-paced, team-oriented environment.

Responsibilities

• Hire, train, manage, and schedule technicians to ensure adequate coverage for workflow within budgeted labor/Rx while keeping overtime low.
• Develop and update training materials for departments.
• Evaluate and modify workflow processes to meet deadlines, accuracy, and efficiency targets.
• Ensure all medications are complete and accurate prior to scheduled departures with sufficient time for courier delivery.
• Assign and manage work volume appropriate to each technician’s duties, measuring productivity and accuracy.
• Ensure fulfillment technicians are fully trained on assigned workflow areas and processes within established timeframes.
• Manage daily automation audits to ensure accurate packaging and filling of medications.
• Develop and conduct regularly scheduled performance evaluations in coordination with the Director of Operations.
• Provide individual feedback for team members and document performance improvement goals.
• Assist with quarter-end inventory prep and physical inventory.
• Work on daily functions such as filling, stocking, prepacking, and automation to ensure smooth workflow and timely deliveries.
• Lead by example in attitude, dependability, commitment, productivity, efficiency, and adherence to policies and procedures.
• Collaborate with other supervisors and functional areas to maintain efficient workflow.
• Comply with local, state, and federal laws, regulations, and policies pertaining to prescription medication dispensing.
• Perform other essential functions and duties as assigned.

Requirements

• High School Diploma or GED (required).
• Pharmacy Technician license/certification/registration (per state requirements); National Certification (PTCB) preferred.
• 5+ years of related experience (technical knowledge/skills may substitute for experience).
• Advanced proficiency in computer applications related to department operations and job function.
• Ability to work independently and deliver to deadlines.
• Strong problem-solving skills with minimal direction.
• Great attention to detail and accuracy.
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously while adhering to strict deadlines.
• Quality-minded; motivated to seek out errors and inquire when something appears inaccurate.

Skills

• Work Ethic/Integrity – intrinsic drive to excel with values aligned to company philosophy.
• Leadership – ability to lead project teams to deadlines while maintaining strong team orientation.
• Relational – ability to build relationships and become a “trusted advisor.”
• Strategy and Planning – ability to think ahead, plan, and manage time efficiently.
• Problem Solving – ability to analyze causes and solve problems at both strategic and functional levels.
• Team-Oriented – ability to work effectively and collaboratively with all team members.

Work Environment

Ability to work flexible hours.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision insurance (for full-time employees working 30+ hours/week).
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Company-paid Basic Life and Accidental Death & Dismemberment (AD&D) insurance.
• Company-paid Long-Term Disability; optional Short-Term Disability.
• Voluntary Employee and Dependent Life, Accident, and Critical Illness insurance.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels (employee assistance fund).
• Paid holidays and sick days.
• Generous vacation benefits based on years of service.