Fulfillment Services Project Manager

Fulfillment Services Project Manager

Spreetail is seeking a Fulfillment Services Project Manager to launch and shape a new role within our Platform Services organization. This role involves launching a brand-new role based onsite at one of our six U.S. fulfillment centers, where you'll serve as the on-the-ground champion for our brand partners. Your responsibilities include resolving operational challenges in real time, improving inventory accuracy, and identifying process improvements that strengthen both warehouse performance and the customer experience.

• Take immediate action to resolve inventory, storage, and order exceptions within your scope using your scanner and system access—without waiting for another team to prioritize the work.
• Document recurring trends, systemic process gaps, and repeat exceptions, then partner with your manager and the PS FC Operations Coordinator to drive long-term operational improvements.
• Improve order accuracy, inventory integrity, and product quality by proactively preventing errors before they impact Platform Services brands or their customers.
• Collaborate closely with FC Operations, ICQA, Receiving, and Platform Services teams, serving as a resource that helps the building operate more effectively while advocating for PS brand priorities.
• Balance immediate problem solving with proactive inspections, investigations, and documentation that reduce repeat issues and elevate fulfillment performance over time.

What Experiences Will Help You In This Role

• Experience working on the floor in a fulfillment center, distribution center, or 3PL environment with a strong understanding of warehouse operations and workflows.
• Comfortable using WMS scanners to perform inventory adjustments, location corrections, and other warehouse transactions, with Power Industrial Equipment certification (or the ability to obtain certification within the first 30 days).
• Able to prioritize work from a daily queue, make informed decisions without direct supervision, and take ownership of issues through resolution.
• Naturally identifies operational issues before they become larger problems and communicates findings, corrective actions, and recommendations clearly to both warehouse and non-warehouse audiences.
• Experience with inventory control, ICQA or cycle count processes, inbound receiving and discrepancy management, brand-facing operational documentation, and AI-assisted tools (such as Claude) to improve documentation and communication.

Pay

$80,000 - $115,000 a year. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80,000/year to $115,000/year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience.

Benefits

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths.

Flexible Work Culture

We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.

Recognition & Rewards

We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

Health & Wellness

We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.

Community Impact

We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it. Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.