Project Manager – Fulfillment

Responsibilities

• Manage the onboarding of new customers through internal and external kickoff meetings; using designated tools to gather new customer information.
• Review and plan project schedules to ensure efficient workflow through teams and to avoid errors and delays.
• Create and update job tickets with accurate project specifications.
• Work with outside vendors to complete projects on time and to specification.
• Communicate with internal and external customers, troubleshoot and resolve problems, and provide suggestions to enhance the customer’s project.
• Emphasize the need for quality in the work performed by the team, proactively seeking improvements, and developing and documenting processes.
• Support and enhance customer service to continually higher levels, always looking for ways to benefit end users.
• Conduct monthly pricing procedure based on customer established pricing structure.
• Understand customer needs and recommend ways our products and services can support/benefit those needs; including running reports, determining ideal inventory levels, and monitoring inventory levels.
• Collaborate with team members to proactively seek new and better ways to perform job tasks.
• Understand product specifications and production processes to ensure established guidelines are followed.

Qualifications

• Education and/or Experience: Bachelor’s degree in related discipline; or combination of related education and experience.
• Proficient in MS-Word, MS-Excel, Acrobat, email software, Windows operating systems.
• Ability to learn new software quickly.
• Ability to balance multiple projects, while making quick decisions through troubleshooting.
• Ability to work cross-functionally through the company.

Desired Skills

• Experience with cross-media products, print and digital.
• Experience with order fulfillment processes and understanding of terminology.
• Ability to learn new software quickly and self-teach.
• Experience working in a collaborative environment.
• Familiarity with shipping procedures and terminology.
• Experience with Order Management System (OMS) and Warehouse Management System (WMS).
• Reading, writing, and calculating
• Interpersonal skills
• Reasoning/analysis
• Work with minimal supervision.

Equipment/Tools Used

• Personal computer (company-provided), phone, calculator, Microsoft Office Suite, Customer relationship management software (CRM – Salesforce).

Physical Requirements

• Light work (lift 10 lbs): Occasional – Office equipment and supplies
• Moderate work (lift 15-25 lbs): Occasional – Boxes of manuals, books, etc.

Travel Frequency

• Minimal (Customer visits)