Fulfillment Manager

About the role

Oversee all duties within the vault, including the intake of finished goods and the distribution of finished goods across the region. Ensure business goals are met through collaboration with staff and maintain accurate inventory records.

Responsibilities

• Oversee all vault operations, including intake and distribution of finished goods.
• Record daily deliveries and shipments to reconcile inventory.
• Report to upper management on stock levels, issues, and inventory control optimizations.
• Communicate with the sales team regarding updates or changes in the sales platform (LeafLink).
• Ensure daily deliveries are executed and handle any necessary changes.
• Update BioTrack/Metrc/LeafLink invoices as needed.
• Assist with LeafLink product uploading when required.
• Communicate with dispensary teams to resolve delivery issues and provide updated invoices for rejections/returns.
• Maintain product compliance with state regulations and in-house policies.
• Ensure the team completes daily/weekly audits of LeafLink and state tracking systems (BioTrackTHC/Metrc).
• Stay current with software updates for BioTrack, Metrc, and LeafLink.
• Complete and distribute daily intake reports to upper management.
• Create weekly reports of Ready for Sale items, noting any discrepancies.
• Communicate with the compliance team regarding any issues or questionable problems.
• Update invoices to assist the accounting team in reconciling discrepancies.
• Oversee maintenance of delivery vans.
• Manage employee attendance, performance, and adherence to company standards, policies, and procedures.
• Conduct employee reviews and provide coaching, support, or corrective action as needed.
• Perform other duties as assigned.

Requirements

• Must pass a background check.
• Ability to communicate effectively and professionally with team members and leadership.
• Strong organizational, multitasking, and prioritization skills.
• Mathematical aptitude with attention to detail and data accuracy.
• Ability to perform under high-pressure and fast-paced environments.
• Self-motivated with a positive attitude and strong work ethic.
• Team player with a “can-do” attitude.
• Available to work weekends and holidays as needed.
• Reliable transportation.

Qualifications

• Bachelor’s degree or equivalent experience.
• Two to four years of supervisor/manager experience.
• Cannabis industry experience preferred.
• Two years of inventory control experience preferred.
• Proven experience as a warehouse/inventory manager or similar role.
• Working knowledge of Warehouse Management Systems (WMS).

Physical Requirements

• Ability to lift and carry up to fifty pounds.
• Frequent lifting, standing, sitting, walking, bending, reaching, and repetitive hand use.
• Ability to respond quickly to sounds and move safely in confined or uneven spaces.
• Ability to see and respond to dangerous situations.
• Ability to wear personal protective gear for extended periods.
• Ability to sit or stand for up to 12 hours at a time.
• Ability to work in bright, hot, humid, or low-light conditions.
• Exposure to limited hazardous chemicals.