Fulfillment Manager

Primary Responsibilities

• Lead, coach, and develop a high-performing team of 10–15 hourly associates across the Parts and Shipping departments.
• Oversee daily outbound shipping operations, domestic/international carrier relationships, and scheduling to guarantee on-time delivery.
• Implement lean methodologies to reduce "dock-to-stock" time and eliminate bottlenecks in the packing and shipping lines.
• Drive a safety-first environment, ensuring all team members are trained on equipment and adhere to established safety protocols.
• Utilize ERP systems (such as NetSuite) to track throughput, monitor backlogs, and generate operational reports for senior leadership.
• Track, own, and report on maintaining a zero-incident safety culture, order accuracy and inventory precision, and optimizing productivity throughput.
• Implements and maintains department policies and standards.
• Handle onboarding, training, performance management, and associate development to foster a positive, collaborative, and accountable work environment.
• Project based assignments as requested.

Qualifications

• 2+ years of direct supervisory/management experience, or 5+ years of accelerated experience in a high-volume warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, Engineering, or a related field preferred.
• Strong grasp of Warehouse Management Systems (WMS) and ERP software (NetSuite experience is a plus).
• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques.
• Strong written communication and verbal skills.
• Prowess in multi-tasking, setting project priorities, establishing department/discipline goals and objectives for self and staff.
• Computer literacy required; including proficiency in Microsoft applications (i.e. Excel, Word, PPT, etc.).
• Previous experience managing and leading a team.
• Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff.
• Strong attention to detail.
• Positive attitude, self-motivated and eager to succeed.