Fulfillment Manager

Primary Responsibilities

Lead, coach, and develop a high-performing team of 10–15 hourly associates across the Parts and Shipping departments.
Oversee daily outbound shipping operations, domestic/international carrier relationships, and scheduling to guarantee on-time delivery.
Implement lean methodologies to reduce "dock-to-stock" time and eliminate bottlenecks in the packing and shipping lines.
Drive a safety-first environment, ensuring all team members are trained on equipment and adhere to established safety protocols.
Utilize ERP systems (such as NetSuite) to track throughput, monitor backlogs, and generate operational reports for senior leadership.
Handle onboarding, training, performance management, and associate development to foster a positive, collaborative, and accountable work environment.
Track, own, and report on maintaining a zero-incident safety culture, order accuracy and inventory precision, and optimizing productivity throughput.
Implements and maintains department policies and standards.

Qualifications

• 2+ years of direct supervisory/management experience, or 5+ years of accelerated experience in a high-volume warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, Engineering, or a related field preferred.

Knowledge Skills and Abilities

• Strong grasp of Warehouse Management Systems (WMS) and ERP software (NetSuite experience is a plus).
• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques.
• Strong written communication and verbal skills.
• Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff.
• Computer literacy required; including proficiency in Microsoft applications (i.e. Excel, Word, PPT, etc.).
• Previous experience managing and leading a team.
• Proven ability to handle project based assignments as requested.

Supervisory Responsibilities

• Lead, develop and mentor a team.
• Interviewing, selecting, and training employees.
• Performance evaluations.

Physical Requirements

• Essential functions of this job require the following minimal physical demands:
• Sit, talk or hear;
• Frequently required to use hands to grip or feel;
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl;
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard;
• Manual dexterity suitable for use of utilizing a computer;
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting;
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation;
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation;
• Light to moderate lifting.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.