Fulfillment Operations Manager

About the role

Nutrafol is a growing company dedicated to helping people achieve their hair growth potential. We pioneer hair wellness solutions and are committed to advancing hair science through innovative products and practices.

Responsibilities

• Support Operations Leadership in 360 day-to-day operations and project management
• Oversee and implement operations-related initiatives both internally and cross-functionally
• Act as a liaison between the operations department and external partners, reporting back necessary information to leadership
• Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence
• Review and improve all internal processes, communicating Standard Operating Procedures (SOPs) to all stakeholders quarterly
• Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines
• Oversee and report weekly, monthly, quarterly, and annual metrics
• Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers
• Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross-functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels
• Drive analytics and insights across operations, leveraging data to inform decision-making and continuous improvement initiatives
• Supporting Responsibilities (as Needed):
• Daily oversight of department systems including (but not limited to) Magento, Skubana, and Salesforce
• Oversee the fulfillment process, including inventory management and order processing
• Analyze operational data and performance metrics to identify trends, track key performance indicators, and make data-driven decisions to drive continuous improvement
• Collaborate with the rest of the Operations team and appropriate stakeholders to implement new processes/procedures and monitor operational activities

Requirements

• Bachelor’s degree in Supply Chain, Operations, or a similar field of study
• 4-6 years of experience in operations management within a manufacturing environment, preferably in the Nutraceutical, Wellness, or CPG industries; startup/high growth company experience is a plus, with brand experience preferred
• 1-2 years of managerial experience, including hiring, coaching, and mentoring
• Operational Management Systems and 3PL experience is required
• Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce, or similar ERP and CRM systems
• Strong organizational, time management, communication, process orientation, and problem-solving skills
• In-state and out-of-state traveling required for on-site audits and 3PL visits (one to two times a year). A flexible mindset willing to accommodate the potential need for weekend and late night coverage
• Excellent interpersonal communication and organizational skills to coordinate project activities
• Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes
• An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution