Fulfillment Operations Manager
About the role
At Cart.com, we're defining the future of commerce. Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact. If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.
Cart.com Milestones: Founded in 2020 with a vision to build the first truly unified commerce platform. Achieved unicorn status with a valuation exceeding $1 billion. Raised more than $475 million to support continued growth and innovation. Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels. Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale. Recognized as an award‑winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.
Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed; Think beyond the box; Don’t give up; Speak up; Work together; Remember to be human.
AI is part of how we work. It's not doing the hiring. We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI‑assisted draft. Real people make every call here.
Onsite: This position is open to applicants or individuals who are located in or around Groveport, OH and can work 2nd shift schedule.
The Role: Reporting to the Director of Operations, the Operations Manager is a key leadership role in our growing 3PL operation which includes E‑commerce and Wholesale customers. Key responsibilities will be to manage a multi‑client operation to include DTC & B2B. This position will oversee several supervisors as well as be responsible for approximately warehouse associates. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven