Fulfillment Manager

The Role

Hayward, CA
As our Fulfillment Manager, you are the bridge between strategy and execution. Reporting to the General Manager, you will oversee the total lifecycle of our on-site operations—from the warehouse floor to the final delivery mile.
You’ll be responsible for the financial health and operational excellence of our three core divisions: Route Merchandising/Delivery, Equipment & Service, and Fulfillment. We need a manager who is as comfortable coaching a field team as they are defending a budget. Your goal? Driving efficiency through data-backed decisions and a relentless focus on "what's next."

Required Attributes

• Autonomy
• Business Oriented
• Effective Communicator
• Reliable
• Collaborative
• People Leadership & Accountability

Ideal Experience

• Multi-Unit Operational Leadership: 10+ years of experience managing complex, multi-disciplinary teams (Warehouse, Field Techs, and Drivers) in a high-stakes logistics or F&B environment.
• P&L & Budgetary Ownership: A proven track record of managing operational expenses and hitting aggressive financial targets without compromising service quality.
• Process Engineering: Demonstrated success in building and scaling SOPs within a "pivot-heavy" environment—you don't just follow the playbook; you write it.
• Data Fluency: Expert ability to translate "floor noise" and raw KPIs into clear, executive-level insights that drive better business decisions.

Role Goals

• Role Goal #1 — Own Operational Performance & Cost Efficiency: Achieve and maintain a fill rate of ≥97%, SLA compliance of ≥95%, and zero repeat safety incidents in 2026, while driving a ≥10% reduction in overtime hours and identifying at least 2 staffing or scheduling optimizations that reduce labor costs without compromising service quality — with performance reviewed monthly at MBR.
• Role Goal #2 — Weekly 1:1s with Direct Reports: Maintain a ≥95% completion rate on weekly 1:1s with all direct reports throughout 2026, with each session documented and focused on operational performance, open issues, and team alignment.
• Role Goal #3 — Route Efficiency & Market Profitability: Identify and implement route or operational efficiency improvements that contribute to a ≥5% reduction in cost per delivery by Q3 2026.
• Role Goal #4 —(AI Goal): Use AI tools to build and publish SOPs for at least 5 core fulfillment processes (e.g., route management, inventory handling, incident escalation, driver onboarding) by the end of 2026, with documented team training and adoption confirmed across all direct reports.

What we offer

• Compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
• Crafty-grade snacks, beverages, and fun events!
• A major hand in shaping the future of a young, flourishing company.

Our People

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Crafty

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

Operations

Hayward, CA