Fulfillment Services Manager

Key Responsibilities

• Lead team and direct workflow to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Coach, counsel, mentor and develop staff and cross-train within team and other departments.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified core values of the organization.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, cost/expense control, efficiency, and output.
• Review performance data that includes financial and activity reports, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.

Requirements

• At least 5 years’ experience working in an office environment directing workflow, guiding coworkers in a supervisory role
• Demonstrated success as a people leader
• Some college or a bachelor's degree in a business-related field
• Able to successfully train on procedures and processes and maintain documentation
• High competence of computer applications including full Microsoft Suite and internet searching