Fulfillment Department Supervisor

About the role

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service. Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately. Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance. Resolve escalated customer issues and operational challenges quickly and effectively. Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance. Participate in picking, staging, and fulfilling activities as needed. Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements. Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Responsibilities

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Maintain operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Requirements

• High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience.
• 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
• 1-2 Years Excellent problem-solving and decision-making abilities.
• 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
• 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen and to communicate verbally with others.
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Qualifications

• High School diploma or GED.
• 3-5 Years of retail, operations, or fulfillment experience.
• 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
• 1-2 Years Excellent problem-solving and decision-making abilities.
• 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
• 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen and to communicate verbally with others.
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Skills

• Leadership and team development skills.
• Problem-solving and decision-making abilities.
• Communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen and to communicate verbally with others.
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Benefits

• Health, Dental and Vision insurance.
• Life and Disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs.
• Tuition support programs, including trade skills scholarships.
• Lowe's Associate Discount and broad discount platform.
• Discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

Pay

Pay Range: $20.70 - $22.35 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Schedule

Hours will vary based on business needs and may include evenings and weekends. Please see the job description for details.